Kathmandu. KATHMANDU: The Ministry of Communications and Information Technology (MoCIT) has formally implemented the ‘Bill Shock’ control system through the government-owned service provider Nepal Telecom (NTC) to protect consumers from unexpected charges.
A key feature of this update is the elimination of the automatic de-balance system. Previously, the system used to deduct charges at a higher rate from the main balance once the data pack was expired.
According to the ministry’s new directive, now money will not be deducted from the main balance without the explicit consent of the user.
Nepal Telecom will send advance information to the customers to keep them informed.
Users will get information via SMS or app after using 90% of their data package.
Users will be advised to renew the package or purchase a new package in order to continue internet service.
The ministry has allowed users to manage their own data. If a customer wants to access the internet from the main balance after the expiry of the pack, they can manually activate the Payg-as-you-go (PAYG) system.
How to manage?
Users can dial *444# to turn the PAYG facility on or off as per their wish.
This initiative of the Ministry of Communications and Information Technology aims to make telecommunication services more transparent and user-friendly. Addressing the long-standing complaint of “loss of balance” due to the use of background data, the government has handed over the key to control in the hands of the customer.
