Kathmandu. Nepal Insurance Authority (NIA) has adopted the process of issuing comments and letters to digital technology.
The authority has started the practice of paperless service delivery by incorporating internal comments prepared on various topics within the IRMS system. The Authority has implemented a system of writing comments on the web portal itself and endorsing it on the web portal itself while preparing office comments on internal or external issues. Apart from this, if any letter has to be issued to the insurer, the concerned insurer will also receive the letter through the web portal.
Even the insurer does not have to submit paperwork while writing to the Authority or submitting any details. The insurer can directly send a non-physical letter to the authority by accessing the web portal through the user ID and password provided by the authority.
An official of the authority said that the insurer has also been instructed to use digital signature to promote paperless service. “This will make not only the authority but also the insurers paperless,” the official said.
According to the employees, although the authority has used the paperless system, there is still some policy clarity in this regard. There is no provision for the authority to take a decision on any application or letter received from the insurer. Apart from this, there is no provision in the portal for how many days the higher level officials should approve or reject the comments raised by the lower level employees.
In the event that a comment prepared by a lower-level employee has to be amended or details have to be altered, there is no facility for the higher level employee to instruct the lower level employee to amend it. Employees have complained that it is impractical to start writing comments from the first phase if the draft of the comment has to be amended.
The NRA has incorporated additional features in the system to exchange letters through a web portal through a web portal with all 300 Area Police Offices across the country. Due to the inclusion of digital comments, circulars and correspondence within the IRMS system, the capacity of the server has been limited, due to technical reasons.
If any application has to be submitted by the service recipient other than the insurer, then the paper application will have to be submitted. There is a practice of receiving the paper application and entering it on the web portal after scanning it by the staff of the registration section of the authority. For this, the Authority has made arrangements in such a way that the applicant himself can enter the application letter and evidence papers on the web portal itself, it will be easier to end the compulsion to go to the Authority with the situation paper.
