Kathmandu. Banking complaints have been on the rise in recent years. Customers who have been upset with the performance of the banks through various means have been expressing their pain.
Nepal Rastra Bank (NRB), on the other hand, has various provisions to resolve banking complaints through institutional channels. The central bank has issued a notice for financial awareness in this regard.
Banks and financial institutions have a grievance officer and a complaint portal is also maintained on the organization’s website. For redressal of the complaint, the complaint officer can be contacted or the complaint can be registered on the portal.
If the financial service provider is not satisfied with the action taken to redress the complaint or if the complaint is not resolved, the complaint can be lodged with the Financial Customer Protection Unit of Nepal Rastra Bank.
Nepal Rastra Bank (NRB) has made arrangements for lodging complaints through the following channels:
Complaints can be registered on the online portal www.gunaso.nrb.org.np of Nepal Rastra Bank.TAG_OPEN_li_18
TAG_OPEN_li_17Complaints can also be submitted through a written application addressed to the Rastra Bank.
Complaints can be registered through other means such as e-mail, telephone and in person at the Nepal Rastra Bank.TAG_OPEN_li_16
In addition to the above-mentioned provision, a separate complaint desk has been set up at the Microfinance Institutions Supervision Department to manage complaints related to microfinance services, including a toll-free number and a separate hotline.TAG_OPEN_li_15
The NRB has also urged the banks and financial institutions (BFIs) to take timely initiative to resolve any complaints related to the performance of the banks and financial institutions through institutional channel.
