Kathmandu. Technology company Yoddha Lab has launched a customer management software (CRM) called ‘Kudos CRM’. This software developed in Nepal aimed at small and medium businesses will allow customers to make inquiries from the first time to pay bills and repurchase from one place.
TAG_OPEN_p_20 According to the company, many businesses in Nepal keep customer details scattered in phone, Viber and WhatsApp messages, notebooks, Excel sheets, and employees’ memories. The company says that due to this, the inquiry is not answered on time, the customer details are lost when the employee changes, and it is difficult to find out the remaining payment. The company has stated that the software has been developed with the aim of solving this problem.
TAG_OPEN_p_19″Every shop in Nepal has a credit account, but no one has an account of who asked what, who is yet to answer and who did not return,” said Rajesh Regmi, co-founder of the company. We have created the same account for them. ’
According to the company, the inquiries received through the website’s form, booking link or website chat are automatically registered as a potential customer (lead) on the software. The company also records the details of which the customer came from, such as through Facebook ads.
TAG_OPEN_p_17 The company claims that the details of the customer’s name, contact, asked subjects, phone, email and meeting will be on the same page.
TAG_OPEN_p_16 The company said that through the software, the businessman can send the link of the quotation to the customer and the customer can give approval online by looking at it on the mobile. According to the company, the invoice is generated from the approved quotation and which bill has been paid, which is due and which has expired can be seen on a single screen.
TAG_OPEN_p_15 The company said that complaints received after the sale can be registered as a ticket on the same customer’s page and a reminder for follow-up can be placed at the specified time. The company says that the details of how many inquiries were received, how much turned into sales and how much was lost can be seen on the dashboard.
According to the company, the fee for the software can be paid in Nepali rupees through Khalti. The company claims that this will remove the problem of needing a dollar card while using foreign software. The company has also started selling the software to businesses in India and other countries.TAG_OPEN_p_14
