Kathmandu. Kamana Sewa Bikas Bank has launched an AI-based customer support and complaint management system ‘KS Mitra’ with an aim to provide faster, easier and more effective service to its customers.
Customers can [email protected] their account inquiries, banking requests or complaints directly through Ask KS Mitra icon available on the bank’s official website www.kamanasewabank.com and directly through WhatsApp number 9851460085.
Through KS Mitra, customers will be able to get information about the bank’s services, account information and complaint information without visiting the branch. Through KS Mitra, customers can easily get the bank’s branches and contact numbers, bank services and facilities, interest rates, service charges, and other general information.
After verifying the customer’s identity and account details, they will be able to collect account balance, transaction details, loan balance, CRN, Demat, KYC and other information.
They will also be able to avail services such as blocking the account, changing the source or profession of the income, changing the password or PIN of the mobile banking, blocking the mobile banking, and checking its status. If the information the customer has sought through KS Mitra is not available, the ticket will be issued automatically. This will make it easier to follow up and resolve customer queries, service requests, and complaints.
The digital AI assistant KS Mitra feature is a new and influential digital dimension in the banking sector of Nepal. KS Mitra has been launched as part of the bank’s efforts to enhance the quality of customer service by expanding the use of digital technology. The bank believes that this service will make it easier for customers to access banking information through digital means and help make the customer service process more systematic and effective.
This initiative is in line with the bank’s ‘Future Ready’ concept to facilitate banking services through digital means while saving the time of the customers. In addition, the bank has also prioritized the concept of connecting doorstep banking services provided through special savings accounts with digital innovations, keeping the needs and conveniences of the customers at the center.
