Kathmandu. Nepal Insurance Authority (NIA) has settled 94 complaints in the current fiscal year 2083. As of the first quarter of 2018, 94 complaints have been settled.
The Insurance Authority has settled these complaints through verdict and agreement. According to this, 75 complaints have been settled through judgment and 19 complaints have been settled through consent.
The authority has received 393 complaints till September. Of these, in the last fiscal year 2082. There are 319 complaints transferred from 83. As of September of the current fiscal year, there have been 74 complaints, including 54 at the central office and 20 at the state office. 299 complaints are yet to be settled.
In the last fiscal year, the NRA had settled only 281 complaints out of 600 complaints. The complaint clearance rate is around 47 percent.
