Kathmandu. Tingting, known as an AI telephony service provider, has launched four new products. The company has launched Tingting Voice, Tingting Text, Tingting Forms, and Tingting Agents through a virtual program.
The event named ‘Tingting Next’ marks the first product launch in Nepal. Tingting has termed it as the beginning of a new era for the Nepali technology industry. Tingting has not only launched new communication tools but has also set a new benchmark for the entire Nepalese technology ecosystem.
The concept of Ting Ting has been brought to address the problem of the intimate relationship between the customer and the company weakening as the business expands and the communication is limited to data only.
“The biggest challenge in modern business is not communication, but understanding the customer,” the company said. While most technologies focus on how a company speaks, Ting Tongue said the company has developed its systems with a focus on how it understands customers.
The launch marks the journey from a simple automated system to a ‘human-AI amplification’, where no customer’s voice gets lost in the crowd of data.
New leap in technology{
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Making a world-class product in Nepal using AI technology is considered to be a big leap in the technology sector. With its distributed architecture, high security standards, and self-healing capabilities that can scale billions, Tingting has proven that it is possible to build world-class and reliable AI technology in Nepal.
This has laid a strong foundation for local AI to flourish, the company said. With this historic launch, the company calls on businesses in Nepal to rise above ordinary transactions and embrace a future where we move forward with efficiency and empathy.
Four products and features
Ting Ting has launched four main product lines to address the specific needs and challenges of the Nepali market.
Tingting Voice
At the heart of this ecosystem is Riri, a text-to-speech engine built from scratch in Nepal. Designed using Tingting’s own data foundry keeping in mind the local accent, emotion and linguistic characteristics, ‘Riri’ communicates in original Nepali voice and not robotic or foreign accent.
Tingting text
Integrated with Nepal’s largest SMS infrastructure, the system ensures that public information, service updates, and notifications reach millions of users quickly and reliably.
Tingting Forms
Changing the traditional way of collecting customer feedback, it allows users to express their thoughts through voice. AI can instantly convert spoken Nepali into well-organized and actionable data, eliminating the need for cumbersome digital firms.
Tingting agents
Introduced as the highlight of the launch, the system displaces the old-fashioned “press 1 for support” menus, enabling natural two-way communication.
The ability to respond with Nepali accent, intent, and emotion in less than 200 milliseconds takes customer experience to a higher level.
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Tingting is Nepal’s leading AI communication platform. Born in Nepal and built for the world, the platform leverages its AI voice engine and cutting-edge technology infrastructure to empower businesses to understand their customers deeper.
