{"id":316995,"date":"2026-09-24T07:37:57","date_gmt":"2026-09-24T01:52:57","guid":{"rendered":"https:\/\/insurancekhabar.com\/?p=316995"},"modified":"2026-09-24T07:45:05","modified_gmt":"2026-09-24T02:00:05","slug":"aspiring-agents-forced-to-face-action-for-not-providing-adequate-infrastructure-by-insurers-2","status":"publish","type":"post","link":"https:\/\/english.insurancekhabar.com\/aspiring-agents-forced-to-face-action-for-not-providing-adequate-infrastructure-by-insurers-2\/","title":{"rendered":"Aspiring agents forced to face action for not providing adequate infrastructure by insurers"},"content":{"rendered":"<p>Kathmandu. In order to make the agent profession professional and dignified, the Insurance Authority of Nepal is conducting the agent license examination through the online examination system. The authority has set certain criteria for such examinations. Due to the lack of adequate technical infrastructure as per the standard, the examinees are forced to face the action of the insurance authority unnecessarily. <\/p>\n<p>According to the authority, most of the insurer&#8217;s offices have seen the problem of lack of separate rooms, proper management of laptops, desktops, and web-cameras while participating in the examination from the insurer&#8217;s office. Apart from this, more than one examinee from the same office has been able to participate in the examination from the same device (laptop or desktop) due to problems in identifying the examinees. <\/p>\n<p>Although the authority had informed the students to participate in the examination only after closing the equipment and reopening the equipment once the examination of one examinee was completed, the employees of the insurance company are facing problems due to the negligence of the examiner. <\/p>\n<p>&#8220;Repeated requests to the top management to provide laptops, reliable internet and power backup for the exam have not gone unheeded,&#8221; said the head of Koshi Province of a life insurer, complaining in response to a query by Insurance Khabar. \u2019<\/p>\n<p>&#8220;The business will not grow until the agent is produced,&#8221; said another branch manager of a life insurance company, pointing to the old e-mails he had sent to the headquarters. &#8220;I have been asking for a laptop for my personal purpose,&#8221; he said, annoyed by the negligence of the head office. <\/p>\n<p>The examinees have been complaining that they have not been given enough information about the technical aspects related to participation in the online examination during the training related to agent license. In addition, the insurer should also pay attention to the technical preparation and time management for the online exam by participating in the practice test. However, due to carelessness even in minor matters, technical glitches or minor errors on the part of the examinees create a situation where the examinees get canceled. <\/p>\n<p>The agent has not been able to make the examinees accustomed to the technical preparation and time management for the online examination by the insurer by participating in the same type of online practice test before the online examination conducted by the authority. <\/p>\n<p>While conducting the examination, it should be ensured that there is no peace and noise and there is no presence of other people with the examinees. However, the insurance authority cancels the examination with the conclusion that it has acted against the dignity of the examination by seeing the presence of other people while conducting the examination by being present in the one-room, two-room branch and sub-branch offices of the insurer. <\/p>\n<p>Although the guidelines related to the examination of insurance agents 2079 have set standards such as high-speed internet, guarantee of continuous power supply, etc., the agent leaders have reacted that it is not possible for the examinees themselves to manage all of them. They say that it is impractical to manage the infrastructure that even the insurers with a paid-up capital of more than five billion have to invest in. It may be beyond the financial capacity to arrange personal laptops or desktop computers, high-speed internet, alternative electricity supply for the common people of the village. <\/p>\n<p>Om Bahadur KC, president of the Professional Insurance Agents Association of Nepal, admitted that the insurer&#8217;s offices do not have adequate infrastructure for the online agent examination. &#8220;Not all agents have access to the internet and many agents do not have their own laptops,&#8221; he said. As a result, agents are facing many problems in the profession. \u2019<\/p>\n<p>Laptops have been arranged for the examination only in a limited number of offices of life insurers in districts outside the Kathmandu Valley. He said, &#8220;Insurers also need to pay attention to infrastructure development to make the agent examination systematic.&#8221; \u2019<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kathmandu. In order to make the agent profession professional and dignified, the Insurance Authority of Nepal is conducting the agent license examination through the online examination system. The authority has set certain criteria for such examinations. Due to the lack of adequate technical infrastructure as per the standard, the examinees are forced to face the [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":316597,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[45057,45031,45152,45159],"tags":[],"class_list":["post-316995","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-abhikarta-en","category-banner-news-en","category-life-insurance-en","category-news-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/english.insurancekhabar.com\/ikbrapi\/wp\/v2\/posts\/316995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/english.insurancekhabar.com\/ikbrapi\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/english.insurancekhabar.com\/ikbrapi\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/english.insurancekhabar.com\/ikbrapi\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/english.insurancekhabar.com\/ikbrapi\/wp\/v2\/comments?post=316995"}],"version-history":[{"count":1,"href":"https:\/\/english.insurancekhabar.com\/ikbrapi\/wp\/v2\/posts\/316995\/revisions"}],"predecessor-version":[{"id":316996,"href":"https:\/\/english.insurancekhabar.com\/ikbrapi\/wp\/v2\/posts\/316995\/revisions\/316996"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/english.insurancekhabar.com\/ikbrapi\/wp\/v2\/media\/316597"}],"wp:attachment":[{"href":"https:\/\/english.insurancekhabar.com\/ikbrapi\/wp\/v2\/media?parent=316995"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/english.insurancekhabar.com\/ikbrapi\/wp\/v2\/categories?post=316995"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/english.insurancekhabar.com\/ikbrapi\/wp\/v2\/tags?post=316995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}